Mobile Terms & Conditions

Candle-lite

Mobile Terms & Conditions

Candle-lite offers its customers marketing and promotional mobile alerts (e.g. cart reminders) by SMS message (the "Service") on 1-833-748-7567. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Candle-lite reserves the right to stop offering the Service at any time with or without notice. Candle-lite also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

By opting into the Service, you:

• Authorize Candle-lite to use an automatic telephone dialing system to send recurring automated text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
• Acknowledge that you do not have to agree to receive messages as a condition of purchase.
• Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
• Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, email hello@candle-lite.com. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on 1-833-748-7567, your message frequency may vary. You also acknowledge that some of these messages may be commercial in nature. You may receive an alert when instances occur such as: 

• welcomed into the Service
• Sale promotions
• Event information
• Product launch announcements
• Cart reminders
• Back in stock alerts
• Price drop alerts
• Low inventory alerts
• You ask for help
• You ask to opt out

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Candle-lite may add or remove any wireless carrier from the Service at any time without notice. Candle-lite and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from Candle-lite, text the word STOP to 1-833-748-7567 any time or reply STOP to any of the text messages you have received from Candle-lite. This is the exclusive method for opting out.  After texting STOP to 833-748-7567, you will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 1-833-748-7567. This will provide you a link to the terms and conditions along with the email address to email for assistance, hello@candle-lite.com. You can also contact us at the Online Help Center

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.